Shipping update 2
over 2 years ago – Fri, Jun 17, 2022 at 12:16:15 PM

Hi, the project is now around 50% fulfilled, hoping to make this over 90% in a month's time!

Countries/regions where fulfilment has been completed:

• USA & Mexico (with the exception of a few cases)
• Australia & New Zealand
• East / South East Asia

Rest of the World - estimated delivery dates:

• Europe - the games have now arrived and cleared customs in both the UK and EU. Our fulfilment partner (ShipQuest) will start shipping at the end of June / start of July (and delivery normally takes 3-7 days)
• Canada - assuming no delays, games should be with you in July

If you have any further questions about the timelines / your country is not listed above, let us know!

Note: Do you live in the Canary Islands? If so, please let us know - we need some extra information from you!

Other news: Our German translation of the rulebook is ready - you can see it here 

Shipping update
over 2 years ago – Sun, May 08, 2022 at 04:25:08 PM

Hi! All copies of Connecting Flights have now left the factory. The shipment was divided into 5 parts:

• North America: games have arrived in the US and cleared customs, fulfilment will start next week.
• East / South East Asia: games are now with VFI, who are coordinating the shipments to different countries themselves. Backers in China & Hong Kong can expect the games soon!
• Australia/New Zealand: Although games have entered the country a while ago, they are still stuck in customs. Hopefully the games will be released soon.
• Europe: games are still on the way to port in Germany.
• UK: As above, games are still on a ship.

What's next?

As soon as we have the delivery tracking numbers, we'll send them to you in an email. 

Important

If you have moved / your address changed recently please update it in BackerKit as soon as possible, or the game could be sent to the wrong address.

Declined payments/card errors: Today we will be contacting backers whose cards failed and the delivery payment was not charged. We can't send the game to you unless the delivery charge is paid so please check your Kickstarter messages / email / promotions/ spam folders and update your card details as soon as possible. 

We're locking orders and charging cards! Please make sure you entered the correct address in BackerKit
over 2 years ago – Tue, Mar 22, 2022 at 04:21:21 AM

Hi Everyone,

Before we give you the good news, here are a few IMPORTANT highlights & reminders:

• We will lock orders on Wednesday, so you have 2 days to add additional copies at the discounted shipping price. 
• We will be charging your cards on Friday the 25th of March (this is the card that you entered in BackerKit to pay for delivery). This also applies to those who pledged late via BackerKit.
• Some of you still haven't completed the BackerKit survey, please do it as soon as possible! If you leave it until too late we may not be able to send the game to you from the optimal hub which may result in extra shipping/customs charges. To access your survey, look for a reminder email from BackerKit. If you can't find the survey or are having problems completing it, let us know by comment / direct message and we'll help you!
• If you have moved/changed address since entering your address details (pledge manager opened in November), please update your it by going back to the original survey link and clicking "Edit your order". This also applies if you are planning to move house in the next 3-4 weeks. 

Manufacturing is done

And so is packing! Games are ready to be picked up by our freight forwarders. Pallets headed to Australia and New Zealand have already left the factory and will be loaded onto a vessel on the 25th of March. If all goes well, games heading to the US/Canada will be loaded onto a container ship on the 31st of March. As for the rest of the world, we don't have fixed dates for when the games will be on ships, but will do soon. 

Unfortunately, you won't be able to track your delivery until the games are off the ship, passed the customs and with our distribution partner, so please don't expect a tracking email in the next few weeks. We'll update you when we know more! 

Rulebook translations

We have added Dutch translation to our website here. German and Polish translations are almost ready too!

Monthly progress update
almost 3 years ago – Tue, Feb 15, 2022 at 02:39:18 AM

This post is for backers only. Please visit Kickstarter.com and log in to read.

Monthly progress update
almost 3 years ago – Mon, Jan 17, 2022 at 12:11:46 PM

Our manufacturer is done with printing and cutting wooden planes/airports, however, they haven't combined all the components into the box yet. Unfortunately, there will be a delay due to Chinese New Year celebrations starting this week. We were hoping the games would be ready before the holidays but now it's looking like the games will get on the ship in February. Here are some images of the components we have received from our manufacturer:

As for the estimated time the game will get to your door, it really depends on a number of factors. The shipment will be split and get on 3-4 different cargo vessels (1 bound for Australia, 1 for the US and 1 or 2 for the EU/UK). We have heard reports of vessels waiting for a week or 2 before being unloaded at the port (especially at US West coast ports) but we hope those backlogs clear up or reduce by next month. Then the games need to go through customs, get transported to the fulfillment warehouses and finally dispatching to your homes. We will probably have more information about the timelines in the next update. 

We have also made good progress on the rulebook translations - we will post the links to at least 3 languages in our next update.